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Data Protection

Kirkaya Privacy Policy – How We Protect Your Information

Your personal data belongs to you. Kirkaya believes that — and acts on it. Read on to learn exactly what information we collect, why we collect it, and how we keep it safe.

Updated: January 2026 Available in Bengali GDPR-compliant
What's in This Policy
What Data Is Collected
How your data is used
Sharing with third parties
Cookie & Tracking Policy
Your rights
Data security measures

Kirkaya's Commitment to Your Privacy

We respect your data — not just in words, but in practice

End-to-end encryption

All your personal information and financial transactions are protected by 256-bit SSL encryption. No one can intercept or read your data in transit.

Technical Security
Data Never Sold

Kirkaya never sells your personal information to third parties. Your data is used solely to provide our services and meet legal obligations.

Data Never Sold
GDPR compliance

We manage data in accordance with international privacy standards (GDPR), ensuring your information is protected to the highest standard.

International Standards
Right to erasure

You can request deletion of your account and associated data at any time. We will action this promptly, subject to any legal retention obligations.

Your rights
Marketing opt-out

If you no longer wish to receive promotional emails or notifications, you can opt out at any time from your account settings.

You're in Control
Secure Data Storage

Your data is stored on encrypted cloud servers, with regular backups and active unauthorized-access prevention measures in place.

Cloud security
Table of contents
1
Introduction & Scope
2
Data Collection
3
Purpose of Data Use
4
Sharing with third parties
5
Cookies & Tracking
6
Data security
7
Your rights
8
Child protection policy
9
Policy changes
10
Contact
1

Introduction & scope of this policy

Kirkaya (kirkaya.net) is an online gaming and Sports Betting platform built for users in Bangladesh. When you use our website or mobile app, certain information is collected. This Privacy Policy is intended to be fully transparent about what that information is, how it is stored, and how it is used.

This policy applies to: the Kirkaya website, mobile app, customer support channels, and any service through which you interact with kirkaya.

Kirkaya has written this Privacy Policy in plain, simple language so you can genuinely understand it – no lawyer required. If you have any questions, just ask our support team.

2

What Information We Collect

Kirkaya collects information in three ways: what you provide directly, what is collected automatically as you use the platform, and what is received from third parties.

Identity InformationName, date of birth, national ID number
Contact InformationMobile number, email address
Financial InformationMobile banking number, transaction history
Location dataIP address, approximate geographic location
Gaming activityBetting history, win/loss records
Device informationDevice model, OS, browser type
Support conversationsLive chat and email history
KYC DocumentsPhotos, identity document scans

Kirkaya never stores your full bank account number, card number, or payment PIN.

3

Purpose of Data Use

We use your information solely for the following purposes:

  • Account management: Completing registration, securing login, and sending account-related notifications.
  • Payment Processing: Processing deposits and withdrawals, and preventing fraud.
  • KYC & Compliance: Meeting international legal obligations (AML/KYC).
  • Service improvement: Analyzing data to improve and enhance the platform experience.
  • Responsible Gaming: Identifying risky gaming behaviour to provide timely support.
  • Promotional communications: Sending you offers and bonus information, with your consent.

Kirkaya never uses your data beyond the purposes stated above. Every use of your data has a clear legal basis.

Data is used for responsible gaming purposes to protect members — never against them. If we detect patterns of excessive betting, we will offer assistance.

4

Sharing information with third parties

Kirkaya does not sell your data. However, limited information is shared with trusted parties as necessary to operate our services:

  • Payment providers: bKash, Nagad, Rocket — information required to complete transactions.
  • KYC Service Provider: A limited set of document information for identity verification purposes.
  • Gaming Software Providers: Session information required for operating Live Casino and slots games.
  • Legal Authorities: Where required by a court order or legal obligation.

We have data processing agreements in place with every third party, ensuring they will not use your information for their own purposes.

Your data is never shared with any advertising companies or data brokers.

5

Cookie & Tracking Policy

The Kirkaya website and app use cookies — small data files stored in your browser.

Cookie Types Purpose Duration Opt-Out
Essential Login sessions, security Until end of session Not Possible
Functionality Remembering your language and preferences 1 year Settings
Analytics Page views, user behaviour 2 Years Settings
Marketing Showing Relevant Offers 30 Days At Any Time

Cookies can be disabled through your browser settings, though doing so may affect the functionality of some features.

6

Data security measures

Kirkaya uses multiple layers of security to protect your information:

256-bit SSL/TLS encryption
All data transfers occur over encrypted channels and cannot be accessed by third parties.
Access Control (RBAC)
Only authorized staff can access the information they need. A full access log is maintained at all times.
Regular Security Audits
Independent security experts conduct penetration testing twice a year.
Encrypted Backups
Encrypted backups of your data are taken daily. There is no risk of data loss.
Two-Factor Authentication (2FA)
Keeping 2FA enabled on your account means it stays secure even if your password is compromised.

In the event of a security breach, affected members will be notified within 72 hours.

7

Your Privacy Rights

As a Kirkaya member, you have the following rights over your own data:

Right to access

You can find out exactly what information we hold about you.

Right to Rectification

You can update any inaccurate or outdated information.

Right to erasure

You can request deletion of your data at any time, subject to legal retention requirements.

Right to restrict processing

You can restrict how your information is used for specific purposes.

Right to portability

You can download a copy of your data.

Right to Object

You can object to marketing or profiling at any time.

To exercise any of these rights, email support@kirkaya.net or reach out via live chat. We typically respond within 30 days.

Certain information (such as transaction records) must be retained for a specified period due to legal obligations and cannot be deleted on request.

8

Child protection policy

Kirkaya strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

Age is verified at registration. If a member is later found to be a minor, their account will be closed immediately and any deposited funds will be returned.

If you suspect a minor you know has created an account on kirkaya, please notify us immediately.

9

Policy Update Rules

Kirkaya may update this Privacy Policy when necessary. If changes are made:

  • Members will be notified by email and in-app notification at least 14 days before any changes take effect.
  • The "Last updated" date at the top of the page will reflect any changes.
  • Re-consent may be required for significant changes.

Continuing to use the platform after any changes means you accept the updated policy.

10

Privacy Contact

For any questions, requests, or complaints regarding data protection or privacy, please reach out through the following:

Data Privacy Officer: privacy@kirkaya.net

Write "Privacy Request" in the email subject line and include your account number. We aim to respond within 30 days.

FAQ

Frequently Asked Questions

Yes, kirkaya offers several responsible gaming tools. Log in to your account and go to the "Responsible Gaming" option in the profile menu. From there, you can set three types of limits: (1) Deposit limit – how much you can deposit daily, weekly, or monthly; (2) Betting limit – the maximum you can wager within a set period; (3) Session limit – how long you can play in a single session. Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period — this is intentional, to protect you from decisions made in the heat of the moment. If you need a cooling-off period or self-exclusion, contact support directly.

Some profile details — such as your email or address — can be updated directly from the Settings menu. To change your registered mobile number or legal name, however, you'll need to contact Support, as these are tied to payments and KYC verification. Reach us via live chat or at privacy@kirkaya.net, and provide proof of identity along with your reason for the change. Requests are typically processed within 2–3 business days. After a mobile number change, a confirmation code is sent to the old number as an added security step.

Your Data Is Safe — Now Enjoy the Experience

Your data is secure, payouts are guaranteed, and the full experience is available in Bengali. Join kirkaya today.

Free Registration Responsible Gaming
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